EFFECT OF TECHNOPHOBIA ON ATTITUDE TOWARDS E-MARKETING AMONG UNDERGRADUATES IN ENUGU STATE, NIGERIA

Authors

  • Sunday O. Adiukwu Department of Business Education Federal College of Education, Eha Amufu

DOI:

https://doi.org/10.53555/nnbma.v8i3.1247

Keywords:

Technophobia, attitudes, e-marketing, undergraduate

Abstract

The contemporary society is increasingly overwhelmed by the growing trend of e-marketing concepts influenced by the increasing innovations in internet technologies. The e-marketing platforms have provided efficient opportunities for consumers to surf the Internet at their convenience while assessing products from numerous online retailers. Indeed, indications suggest that technological skills partly influence consumers' unrestrained passion for the digital marketplace. Therefore, internet anxieties and avoidance could pose a limitation to electronic commerce. Thus, the present study examines the effect of technophobia on attitude towards e-marketing. Two hundred and thirty-five undergraduates from three public tertiary institutions in Enugu state participated in the study. The respondents completed a self-report measure of attitude towards e-marketing and the technology anxiety scale. The simple regression analysis revealed that technophobia is a positive predictor of e-marketing. The implications of the study are discussed.

References

Adede, O. A., Kibera, F. N., & Owino, J. O. (2017). Electronic marketing practices, competitive environment, and performance of telecommunications companies in Kenya. In British Journal of Marketing Studies (Vol. 5, Issue 5).

Alatawy, K. S. (2018). Factors influencing consumers' intention to use mobile applications for online shopping in the Kingdom of Saudi Arabia (KSA). International Journal of Business and Management, 14(1). https://doi.org/10.5539/ijbm.v14n1p86

Almahroos, K. (2012). The impact of attitudes toward internet technology and demographics on Saudi consumers' use of online buying. In Thesis.

Andrlic, B., & Ruzic, I. (2010). Effect of E-marketing on consumer behavior in hospitality. Tourism & Hospitality Management.

Anthony, L. M., Clarke, M. C., & Anderson, S. J. (2000). Technophobia and personality subtypes in a sample of South African university students. Computers in Human Behavior, 16(1). https://doi.org/10.1016/S0747-5632(99)00050-3

Auma, O., & Candidate, A. P. (2017). Electronic marketing, corporate culture, and organizational performance. In International Journal of Business and Social Science (Vol. 8, Issue 4).

Azad, S., Gupta, R. C., Mir, M. A., & Rather, A. H. (2019). A study of the behavior of consumers towards online shopping. A case study in Gwalior City. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3333060

Babalola, H. B., Lateef, S. A., & Abu Zekeri, A. (2020). New trends of intelligent e-marketing and consumer buying behavior: a study of selected universities in Osun state, Nigeria. Jurnal Aplikasi Manajemen, Ekonomi Dan Bisnis, 5(1). https://doi.org/10.51263/jameb.v5i1.109

Batman, O., & Saraç, Ö. (2020). The importance of electronic commerce in the marketing of hotels. Journal of Tourism and Gastronomy Studies, 8(4). https://doi.org/10.21325/jotags.2020.707

Bernroider, E. W. N. (2008). E-marketing utilization, endogenous situation and organizational performance in small Austrian software businesses. International Journal of Internet Marketing and Advertising, 4(2–3). https://doi.org/10.1504/IJIMA.2008.017025

Bleidorn, W., Lenhausen, M. R., & Hopwood, C. J. (2021). Pro-environmental attitudes predict pro-environmental consumer behaviors over time. Journal of Environmental Psychology, 76. https://doi.org/10.1016/j.jenvp.2021.101627

Charumathi, D., & Sheela Rani, S. (2017). An empirical study on consumers' buying behavior towards online shopping. International Journal of Research in Commerce & Management, 8(10).

Chiu, Y. Bin, Lin, C. P., & Tang, L. L. (2005). Gender differs: Assessing a model of online purchase intentions in e-tail service. International Journal of Service Industry Management, 16(5). https://doi.org/10.1108/09564230510625741

Coviello, N. e., Brodie, R. J., Brookes, R. W., & Palmer, R. A. (2003). Assessing the role of e-marketing in contemporary marketing practice. Journal of Marketing Management, 19(7). https://doi.org/10.1362/026725703322498136

Dani, N. J. (2017). A Study on Consumers' Attitude towards online shopping. International Journal of Research in Management & Business Studies, 4(3).

Datta, A., & Acharjee, M. K. (2018). Consumers' attitude towards online shopping: Factors influencing young consumers to shop online in Dhaka, Bangladesh. International Journal of Management Studies, V(3(4)). https://doi.org/10.18843/ijms/v5i3(4)/01

Fensel, A., Akbar, Z., Kärle, E., Blank, C., Pixner, P., & Gruber, A. (2020). Knowledge graphs for online marketing and sales of touristic services. Information (Switzerland), 11(5). https://doi.org/10.3390/INFO11050253

Folasade, A. A., Ranti, O., & Samuel, O. A. (2018). E-marketing and organizational performance: A study of five manufacturing companies in Oyo State, Nigeria. South Asian Journal of Social Studies and Economics. https://doi.org/10.9734/sajsse/2018/v1i425815

Gamage, D. S. K., & Jayatilake, L. (2019). Factors influencing on consumer attitude towards online shopping: An assessment of research. Saudi Journal of Business and Management Studies, 4(1).

Gao, P., Meng, F., Mata, M. N., Martins, J. M., Iqbal, S., Correia, A. B., Dantas, R. M., Waheed, A., Xavier Rita, J., & Farrukh, M. (2021). Trends and future research in electronic marketing: A bibliometric analysis of twenty years. Journal of Theoretical and Applied Electronic Commerce Research, 16(5). https://doi.org/10.3390/jtaer16050094

Gaudel, D. (2019). Consumers' attitude towards online shopping: factors influencing Nepali consumers to shop online. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3450062

Ghalawat, S., & Mehla, S. (2020). A study of consumer behavior towards online shopping in Hisar. International Journal of Education …, 5(4).

Hogan, M. (2006). Technophobia amongst older adults in Ireland. Irish Journal of Management, 27(1).

Ibrahim, A. M. M., Hassan, M. S. H., & Yusuf, S. (2017). Factors determining e-shopping compliance by Nigerians. In Encyclopedia of Information Science and Technology, Fourth Edition. https://doi.org/10.4018/978-1-5225-2255-3.ch240

Joiner, R., Brosnan, M., Duffield, J., Gavin, J., & Maras, P. (2007). The relationship between Internet identification, Internet anxiety, and Internet use. Computers in Human Behavior, 23(3). https://doi.org/10.1016/j.chb.2005.03.002

Kanupriya, R., & Kaur, A. (2016). A study of the behavior of consumers towards online shopping. Orbit-Biz-Dictum, 1(1).

Kaur, K., Mishra, A., & Mallik, V. (2021). Impact of E-marketing on consumer purchase behavior: An empirical study. IJRAR-International Journal of …, February.

Khasawneh, O. Y. (2018). Technophobia without borders: The influence of technophobia and emotional intelligence on technology acceptance and the moderating influence of organizational climate. Computers in Human Behavior, 88. https://doi.org/10.1016/j.chb.2018.07.007

Kochar, R., & Kaur, H. (2018). A review of factors affecting consumer behavior towards online shopping. International Journal of Engineering and Management Research, 8(4). https://doi.org/10.31033/ijemr.8.4.6

Kumar, N. N., Francis, D., & Ambily, A. S. (2017). Consumer behavior towards E-marketing. Journal of Advanced Research in Dynamical and Control Systems, 9(Special Issue 5).

Lee, D., & Ng, P. M. L. (2020). The role of organizational culture, capabilities, and adoption of e-marketing on nonprofits' organizational performance. International Journal of Nonprofit and Voluntary Sector Marketing. https://doi.org/10.1002/nvsm.1688

Litvin, S. W., & MacLaurin, D. J. (2001). Consumer attitude and behavior. Annals of Tourism Research, 28(3). https://doi.org/10.1016/S0160-7383(00)00072-4

Lodhi, S., & Shoaib, M. (2017). "Impact of e-marketing on consumer behavior: A case of Karachi, Pakistan." IOSR Journal of Business and Management, 19(01). https://doi.org/10.9790/487x-19010590101

Narges, D., Laily, H. P., & Ali, K. (2011). Understanding consumer's internet purchase intention in Malaysia. African Journal of Business Management, 5(7). https://doi.org/10.5897/AJBM10.1266

Nwosu, J. C. (2017). An empirical assessment of e-commerce use through smartphones among Babcock University undergraduate students in Ogun State, Nigeria. KIU Journal of Social Sciences, 3(2).

Obeidat, A. M. (2021). E-marketing and its impact on the competitive advantage. Ilkogretim Online-Elementary Education Online, Year, 20(5).

Ocampo, L., Besabella, O., Fallore, M., Guinandal, A. R., Merabueno, A., Himang, C., & Yamagishi, K. (2021). An integrated AHP-TOPSIS for evaluating online marketing strategies for the hospitality industry. International Journal of Asian Business and Information Management, 12(3). https://doi.org/10.4018/IJABIM.20210701.oa11

Ojiaku, O. C., Ebizie, P. I., & Nwankwo, P. A. (2021). Online advertising and online shopping behavior: Perspectives of uses and gratification theory. The International Journal of Business & Management, 9(7). https://doi.org/10.24940/theijbm/2021/v9/i7/bm2107-047

Oresanya, A. J., & Oresanya, T. J. (2016). Students' attitude towards online shopping of agricultural products in selected tertiary institutions in Ogun State, Nigeria. Journal of Agricultural Extension, 20(1). https://doi.org/10.4314/jae.v20i1.10

Pulevska-Ivanovska, L., & Karadakoska, E. (2015). Impact of e-marketing on consumer behavior. Ekonomski Pogledi, 17(4). https://doi.org/10.5937/ekopog1504067p

Reddymurali, S. (2014). Factors influencing consumer attitude towards online shopping in tier-II cities of A . P. MIJBR, 1(1).

Salaudeen, K. A., & Omotosho, M. A. (2020). Online shopping sales promo and its perception among undergraduate students in Osogbo, South Western Nigeria. Interações: Sociedade e as Novas Modernidades, 39. https://doi.org/10.31211/interacoes.n39.2020.a5

Schlosser, A. E. (2003). Experiencing products in the virtual world: The role of goal and imagery in influencing attitudes versus purchase intentions. Journal of Consumer Research, 30(2). https://doi.org/10.1086/376807

Shah, B., & Tiwari, U. K. (2021). Consumers' attitude towards online shopping in Janakpurdham. Journal of Management, 4(1). https://doi.org/10.3126/jom.v4i1.38660

Shaltoni, A. M., West, D., Alnawas, I., & Shatnawi, T. (2018). The electronic marketing orientation in the Small and Medium-sized Enterprises context. European Business Review, 30(3). https://doi.org/10.1108/EBR-02-2017-0034

Sheikh, A. A., Rana, N. A., Inam, A., Shahzad, A., & Awan, H. M. (2018). Is e-marketing a source of sustainable business performance? Predicting the role of top management support with various interaction factors. Cogent Business and Management, 5(1). https://doi.org/10.1080/23311975.2018.1516487

Sheikh, A. A., Shahzad, A., & Ishak, A. B. K. (2017). The role of e-marketing uses among TOE factors and textile sector performance in Pakistan: An Empirical Study. NUML International Journal of Business & Management Vol., 12(2).

Sheikh, A. A., Shahzad, A., & Ku Ishaq, A. (2017). The growth of e-marketing in business-to-business industry and its effect on the performance of businesses in Pakistan: Marketing Success. International and Multidisciplinary Journal of Social Sciences, 6(2). https://doi.org/10.17583/rimcis.2017.2704

Singh, N., & Gupta, K. (2013). Environmental attitude and ecological behavior of Indian consumers. Social Responsibility Journal, 9(1). https://doi.org/10.1108/17471111311307787

Somjai, S., Srisuponvanit, S., & Jermsittiparsert, K. (2019). Does e-marketing determine the sustainable performance of a firm's Sportswear industry in Thailand? Journal of Human Sport and Exercise, 14(Proc5). https://doi.org/10.14198/jhse.2019.14.Proc5.46

Sun, W. (2020). Online marketing innovation of e-commerce enterprises based on consumer psychology. Revista Argentina de Clinica Psicologica, 29(2). https://doi.org/10.24205/03276716.2020.304

Tarighi, R., Sajjadi, S. N., Hamidi, M., & Khabiri, M. (2017). Factors affecting the development of the electronic marketing capacity of professional sports federations. Annals of Applied Sport Science, 5(2). https://doi.org/10.18869/acadpub.aassjournal.5.2.87

Tuhin, M. K. W., Miraz, M. H., Habib, M. M., & Alam, M. M. (2022). Strengthening consumers' halal buying behavior: role of attitude, religiosity and personal norm. Journal of Islamic Marketing, 13(3). https://doi.org/10.1108/JIMA-07-2020-0220

Vantomme, D., Geuens, M., De Houwer, J., & De Pelsmacker, P. (2005). Implicit attitudes toward green consumer behavior. Psychologica Belgica, 45(4). https://doi.org/10.5334/pb-45-4-217

Waheed, A., Yang, J., & Rafique, K. (2017). Understanding the effect of E-marketing (eM) on online consumer buying behavior. ACM International Conference Proceeding Series. https://doi.org/10.1145/3034950.3034963

Zuroni, M. J., & Goh, H. L. (2012). Factors influencing consumers' attitude towards e-commerce purchases through online shopping. International Journal of Humanities and Social Science, 2(4).

Downloads

Published

09-06-2022

How to Cite

Adiukwu, S. O. . (2022). EFFECT OF TECHNOPHOBIA ON ATTITUDE TOWARDS E-MARKETING AMONG UNDERGRADUATES IN ENUGU STATE, NIGERIA. Journal of Advance Research in Business, Management and Accounting (ISSN: 2456-3544), 8(3), 39-45. https://doi.org/10.53555/nnbma.v8i3.1247

Similar Articles

11-20 of 28

You may also start an advanced similarity search for this article.